If you are an Xbox One or Xbox X|S player, receiving a Connection Error while booting up or trying to play Headbangers, we've put together some solutions that may help you resolve this issue!

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Important: Please make sure that you have an active subscription to Xbox Game Pass Core or Xbox Game Pass Ultimate. Headbangers requires an active subscription due to the nature of it being an online multiplayer game so please make sure you have an active subscription before attempting to play. 

Beta or Demo players

If you played the Beta or Demo version of Headbangers, please make sure you have uninstalled this version completely before attempting to play the current live version.

Synchronise your Date & Time

1. From your Home screen, press the Xbox Guide button
2. Choose Settings > System and select Time
3. Go to Time Zone and choose from the list of available time zones - your Xbox will automatically update your date and time
4. Please also make sure to check the Automatically adjust for daylight savings box under your selected Time Zone if this is available for your region

Then please retest your game and see if the issue persists.

Restart your Xbox

This seems like a simple one, and you've likely already tried it. But it goes without saying that restarting your Xbox is the first step you should try when experiencing any performance or connection issues. By completely powering off the Xbox console and then turning it back on, you can effectively clear caches and potentially resolve any issues experienced on the Xbox. 

To restart your Xbox:

1. Remove any accessories you have connected to the Xbox console
2. Press and hold the Power button on the front of the console until it turns off
3. Unplug the console for 2-5 minutes
4. Plug it back in and reboot the console
5. Retest the game and see if the issue persists

Test your connection

Please make sure that your console is able to connect to the Xbox Network successfully:

Check your NAT Type

It is important to make sure you have the correct NAT type. Ideally, you would want an Open or Moderate NAT type. If you have a Strict NAT type, you will face several limitations, including being unable to host or join multiplayer lobbies or communicate with other online players. To find out what your NAT type is:

1. Press the home button on your Xbox controller
2. Select Profile & System > Settings > General
3. Then go into your Network Settings and under Current Network Status, you will be able to see your NAT type under NAT Type Field

Due to the variations in individual routers, connections and ISPs (Internet Service Providers), we are unable to provide specific steps on how to configure your NAT type and highly recommend reaching out to your personal ISP for further advice on changing this.

You can find more information on NAT types and how they work, here:

• NAT Types Explained

Clear the alternate MAC address

1. Open the Xbox guide by pressing the guide button on the controller
    

2. Select Settings
    
   

3. Select Network Settings
    
   

4. Select Advanced Settings
    
   

5. Under Change Settings select Alternate MAC Address
    
   

6. Select Clear
    
   

7. Allow the console to restart when prompted

Change your Firewall Settings

Firewalls integrated into your network hardware play a crucial role in safeguarding your network's security by regulating the data flow between your devices and the Internet. Nevertheless, there's a possibility of encountering connectivity problems if your firewall is overly strict and obstructs essential traffic, possibly preventing your console from connecting. Furthermore, specific firewall configurations, such as IP flood detection, can also lead to connectivity issues.

To resolve this, we recommend contacting your ISP (Internet Service Provider) to discuss this further and to request advice on reconfiguring your Firewall to allow you to play successfully online.

If this approach resolves the issue, you should no longer encounter the same connectivity problems. However, it's important to acknowledge that some connectivity problems can be intermittent or irregular. If the problem resurfaces, you might need to revisit this solution.

If you find you are still having issues with this network error after attempting all the steps above, please do feel free to reach out to us here at Customer Support and we'd be more than happy to help troubleshoot further!