What is a DxDiag file?

A DxDiag is a tool that is used to collect information about your PC to help us troubleshoot any problems you may be having with audio, video or crashes.


How do I create a DxDiag file?

  1. Hold down the Windows Key and press R
  2. The Run dialogue should appear - type dxdiag in the available text field
  3. Click OK
  4. Click Save All Information
  5. Set the Save as type to Text File (*.txt)
  6. Save the file DxDiag.txt to your Desktop so it is easy to find.

You can then attach this file to your email and send it where needed.