What is MSInfo?
MSInfo is a tool created by Windows which gathers information about your PC and gives us a comprehensive insight into your hardware, system specs and software environments. We can then use the information this file provides to attempt to troubleshoot any hardware issues you may be having.
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How do I create an MSInfo file?
- Open a Run command box by pressing the Windows key and R key at the same time - you can also do this by searching 'Run' in your start menu search bar
- In the Run window's dialogue box, type msinfo32 and click OK
- When the System Information Window opens, give it a moment to pull information from your system. You'll know this has been completed when you click through the menus on the left-hand side and see information in each of them
- Click File, then Export... - do not choose File, then Save as, as this will create a very large file that you may not want on your system
- Name your file something simple like 'mymsinfo' and make sure it is saved as a text (.txt) file
- Save the exported file somewhere you can easily find it like your Desktop or in your My Documents folder - it can take a minute or two for the file to export and save