If you find you are experiencing frequent crashes when trying to play your game on the Epic game store, we have put together some solutions that may help resolve this.

We would recommend working your way through these steps as your first port of call before seeking further support.
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The game gets stuck on 'Press A/Space to continue' or the overlay won't open

 Please try and install vcredist packages directly from the Microsoft page:

  1. Go to the Microsoft official download page  here
  2. Please install packages for Visual Studio 2015, 2017, 2019, and 2022 directly from Microsoft - you will need to install both the X86 and X64 Architecture files
  3. Reboot your PC and retest the game

The game freezes on Story Mode, music is played in the background

Please run the game via Steam launcher:

  1. Launch Steam
  2. Click the Games menu, choose Add a Non-Steam Game to My Library
  3. Browse for the game on your computer (default directory: Program Files\Epic Games\Overcooked2)
  4. Click on "Add Selected Programs"
  5. Attempt to run the game via Steam

The game does not launch at all

1. Remove the 'UnityCrashHandler64.exe' file from the game folder.

  1. The default installation path is: C:\Program Files\Epic Games\Overcooked2
  2. Find the file within this path and delete it
  3. Then attempt to launch the game

2. If you have Citrix installed to your computer, you can reinstall Citrix without the driver that's causing the issue by following these steps:

1. Uninstall Citrix Workspace
2. Press the Windows key and type Microsoft Store and open the app
3. Find and install Citrix Workspace via the Microsoft Store app
4. Retest the game

The game crashes during gameplay

Try enabling v-sync:

  1. Load the game
  2. Go to the settings menu - game
  3. Enable v-sync (make sure it is ticked)
  4. Save the change
  5. Test the game to see if the issue persists!

If you find after attempting the steps above, you are still having performance issues with the game crashing, please don't hesitate to reach out and we can investigate this further.