If you find you are experiencing any performance issues or frame rate drops in-game, we have put together some solutions that may help resolve them.

We would recommend working your way through these steps as your first port of call to make sure your system is running optimally before seeking further support.

Common Performance Issues

  • Low frames per second (FPS)
  • Graphical glitches and errors
  • An uneven of jerky gameplay experience
  • Poor video quality in-game
  • Audio glitches

Restart your Xbox

This seems like a simple one, and you've likely already tried it. But it goes without saying that restarting your Xbox is the first step you should try when experiencing any performance issues. By completely powering off the Xbox console and then turning it back on, you can effectively clear caches and potentially resolve any lagging issues experienced on the Xbox. 

To restart your Xbox:

  1. Remove any accessories you have connected to the Xbox console
  2. Press and hold the Power button on the front of the console until it turns off
  3. Unplug the console for 2-5 minutes
  4. Plug it back in and reboot the console
  5. Retest the game and see if the issue persists

Check your Cable Connections

If you continue to experience lag on your Xbox console even after restarting it, it is advisable to inspect the cables and connections for any potential issues. Loose cables, whether it be the controller or power cables, can negatively impact the performance of your console. Therefore, it is recommended to conduct a thorough examination of these cables when encountering the error.

To begin, carefully inspect the controller and power cables for any visible signs of damage, such as fraying or wear. Additionally, examine the power supply of the console for any indications of damage. Ensure that all cables are securely and correctly seated, making certain they are tightly connected.

By performing these checks and ensuring proper cable connections, you can effectively address any cable-related issues that may be contributing to the lag on your  Xbox console.

Make sure your console is clean

If you have owned your Xbox for a while, it is likely that dust and grime have accumulated inside the system - if left unaddressed, this can negatively affect performance. The debris can trap heat, causing the system fans to work harder and reducing overall efficiency.

To improve your system's performance and ensure it runs cooler, it's important to clean out the dust. Additionally, while performing this maintenance, make sure your Xbox is positioned in a well-ventilated area. Avoid placing it in an enclosed space that traps heat and ensure that the console's vents are not blocked by placing it too close to other surfaces or objects. 

Ensure your games are updated

If you set your Xbox to automatically update games and apps in Profile & system > Settings > System > Updates, your games will be updated as new versions become available.
If a game hasn’t been updated, the update is either unavailable or not installed. The fastest way to update a game is to make sure you’re online, then launch the game.

Ensure you have sufficient storage space

A full hard drive can be another contributor to slow Xbox performance. To create more space on your Xbox, it is recommended to remove old games and unused apps. 

  1. Press the Xbox button on your controller 
  2. Select Settings under the System menu 
  3. Under the System tab, choose Storage

For your Xbox to operate smoothly, it requires sufficient available storage space. The Xbox may experience suboptimal performance, including frame rate problems, when the console's storage is heavily burdened.

If you find yourself in this situation, it is recommended to uninstall infrequently played games. By following the steps mentioned below, you can successfully remove unwanted games and free up storage space on your console in the process.

To clear up some storage space:

  1. From your home screen, press the Xbox button
  2. Select My Games & Apps
  3. Highlight the game that you wish to uninstall.
  4. Press Menu button
  5. Choose the Manage Game option from the pop-up menu
  6. Select Uninstall

If you find that you're still experiencing performance issues following this, please don't hesitate to get in touch and we'll do our best to assist further.